Luxury Appliance Care has been the Factory Certified service partner of Sub-Zero on Long Island since 2004, providing expert repair, maintenance, and warranty service to homeowners throughout Queens, Nassau, and Suffolk Counties. Whether your refrigerator has stopped cooling, developed an unusual noise, or is simply due for routine maintenance, our factory-trained technicians bring the parts, diagnostic tools, and manufacturer training to get it right the first time.
What We Repair
Sub-Zero refrigeration systems are engineered to run reliably for decades, but like any appliance, components wear over time. Our technicians most commonly diagnose and repair:
- Refrigerators and freezers not cooling or holding temperature
- Ice makers that have stopped producing or are leaking
- Unusual noises from the compressor, condenser fan, or evaporator fan
- Temperature fluctuations or frost buildup inside the unit
- Door seals and gaskets that no longer close properly
- Control panel and display errors
No matter the model, including older units and Sub-Zero’s built-in column refrigeration, we carry factory parts for the full range of Sub-Zero appliances.
Factory Certified Since 2004
Luxury Appliance Care is Sub-Zero’s Factory Certified service partner for Long Island: trained and authorized directly by the manufacturer, not a general repair company that also happens to service Sub-Zero. That distinction means:
- Technicians trained and certified directly through Sub-Zero, with ongoing education as new models are released
- Access to proprietary Sub-Zero diagnostic software that identifies problems standard tools can’t catch
- A fully stocked parts warehouse covering both current and legacy Sub-Zero models
- Genuine manufacturer parts backed by a one-year replacement warranty
This certification also makes us an authorized provider for Sub-Zero appliances still under manufacturer warranty.
White-Glove Service, Every Visit
We built our reputation on treating every home the way we’d want our own treated:
- Real, narrow arrival windows, not the three-hour window most repair companies require
- Booties, floor protection, and soft tool bags used on every visit
- Technicians who explain what they’re doing and why, in plain language
- A clean job site when we leave, every time
Serving Sub-Zero Owners Across Queens, Nassau & Suffolk
We provide Sub-Zero repair to homeowners throughout Long Island, from Great Neck, Roslyn, and Garden City in Nassau County, to Huntington, Babylon, and Smithtown in Suffolk County, to Bayside, Forest Hills, and Douglaston in Queens. Explore county-specific detail:
Frequently Asked Questions
Why is my Sub-Zero refrigerator not cooling?
The most common causes are a dirty condenser coil, a failing compressor or fan, or a door seal that’s no longer sealing properly. Our full troubleshooting guide covers each of these in detail.
How do I know if my Sub-Zero needs to be repaired or replaced?
It depends on the unit’s age, the specific component involved, and repair cost relative to replacement. Our repair-or-replace guide walks through this decision.
Are you authorized to perform warranty repairs on my Sub-Zero?
Yes. As Sub-Zero’s Factory Certified service partner for Long Island, we’re authorized to perform warranty repairs on the manufacturer’s behalf.
How quickly can you get parts for an older Sub-Zero model?
Our warehouse stocks parts for both current and legacy Sub-Zero models, so most repairs, even on older units, don’t require a lengthy parts wait.
Do you service built-in Sub-Zero column refrigeration?
Yes. Our technicians are trained specifically on Sub-Zero’s built-in column systems in addition to standard freestanding units.